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    RVA tmo call center

    This is the call center that I used to work at https://www.youtube.com/watch?v=3OhFzGe1epA
  2. I'm only assuming they wouldn't want the bad PR...

    I'm only assuming they wouldn't want the bad PR especially around this time when they are about to release their next quarter figures. Most of these people involved were customer care reps, the same...
  3. Off topic This is Xarlon, your inbox is full ...

    Off topic

    This is Xarlon, your inbox is full

    Sorry for the really late reply. This is the first time checking this forum in well over a year! I left the company around June of last year...
  4. Massive employee termination in the Richmond VA call center!

    It has been forever since I last visited this forum. This is a story I'm sure T-Mobile will keep under wraps. T-mobile has canned around 100 employees in the Richmond call center due to employees...
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    Just as I predicted, it's already gone down over...

    Just as I predicted, it's already gone down over $1 in the past 24 hours. I'm sure it will drop some more before the end of the week.
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    I'm thinking the stock will drop quite a bit...

    I'm thinking the stock will drop quite a bit after tomorrow.
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    Now that you started this topic about the...

    Now that you started this topic about the replacement phones. starting 6/9 if we replace your phone by speaking with a rep over the phone. You will can't have a phone rep exchange your phone for 12...
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    Pretty much everything Jet said is true. The...

    Pretty much everything Jet said is true. The only thing is with the jump program changing just a bit. In addition to what you said, the customer has to pay at least 50% of the device, we will cover...
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    Dang Adam...I get your point. Yes the OP was...

    Dang Adam...I get your point. Yes the OP was wrong, but that was kinda harsh don't you think?
  10. im pretty sure you will still get charged for the...

    im pretty sure you will still get charged for the pictures (mms), but you will have unl txt (sms)
  11. I can tell you, you are so wrong on this.

    I can tell you, you are so wrong on this.
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    The verify process is only for the customer's who...

    The verify process is only for the customer's who get the postcard. If you didn't get a postcard and have some type of discount, you don't have to worry about doing this process. You will continue...
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    I really hope Dish does not take us over. I know...

    I really hope Dish does not take us over. I know a few ex-dish employees who now work for us, and they all say Dish is a horrible company to work for. Employee moral is very low with that company,...
  14. Yep, I did it for a customer not too long ago!

    Yep, I did it for a customer not too long ago!
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    That is correct, if you don't have a text plan,...

    That is correct, if you don't have a text plan, you will still get charged per msg. However all msg plans are now unlimited.
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    I mentioned this on the first page, and that...

    I mentioned this on the first page, and that course of action is what I highly recommend doing.
  17. I'm sure this has been answered, but just in case...

    I'm sure this has been answered, but just in case if it hasn't. If you are in a simple choice country while calling another simple choice country is .20 a min. If you are in a simple choice country...
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    Get that job back temporarily just to verify...

    Get that job back temporarily just to verify employment lol
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    We are also now starting to send out txt to...

    We are also now starting to send out txt to customers in areas where we are doing upgrades. If we are upgrading your area you will get 2 txt msg from us, the first stating that we are upgrading your...
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    a valid work email address would be the first...

    a valid work email address would be the first choice, if not a pay stub.
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    Ok, I know this causes a very poor customer...

    Ok, I know this causes a very poor customer experience, even to the fact our front line reps have complained about this on a number of occasions. At this time, the company has no plans on changing...
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    You will have to verify employment once a year to...

    You will have to verify employment once a year to continue getting your discount.
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    The samsung "bloatware" that's preloaded vs. what...

    The samsung "bloatware" that's preloaded vs. what you have avail as a end user are two different numbers.
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    I hear people complain about this all this time...

    I hear people complain about this all this time how the bloatware takes away so much from the device storage. I don't have Verizon, I use tmobile devices. I just checked my Galaxy Note 2, and the...
  25. I don't really see that happening. Customer's...

    I don't really see that happening. Customer's who are on grandfathered min plans get a free tmobile msg about their mins when they are about to exceed them. You get those few customers who claim...
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