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Type: Posts; User: naranja

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    Glitch Fixed? Looks like Trac restored the lost...

    Glitch Fixed? Looks like Trac restored the lost data to my phone.

    They added 3gb to my zeroed out T-mo sim a couple of days ago after chat and now the app shows I have 6.4gb. 3.4 is probably what...
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    I chatted again... cut and pasted a couple of...

    I chatted again... cut and pasted a couple of lines from hpham's transcript (Thanks!) Was also sure to ask for a ticket number . The rep was helpful unlike my chat yesterday but could not get it...
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    If this is actually happened to all their t-mo...

    If this is actually happened to all their t-mo customers I expect it will get more attention than just from hofo and hopefully a resolution. This is why it's never a good idea to build up too big of...
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    As I thought... Chat a giant waste of time they...

    As I thought... Chat a giant waste of time they insist i used up the data no way for them have screwed up, would not escalate and told me to pound sand. I may give it another try if people report...
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    OK, sounds like we've narrowed it down! I just...

    OK, sounds like we've narrowed it down! I just opened chat says I'm 22nd in line 90 minute wait...they may be getting a lot of people with this problem.
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    My talk and text buckets weren't affected either....

    My talk and text buckets weren't affected either. Ace, was your sim T-Mobile? Glad you were able to get them to add data back to your account. I wasn't going to bother because I figured it would be...
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    Same thing happened to me yesterday, my phone was...

    Same thing happened to me yesterday, my phone was not getting data. I just checked and my data bucket shows zero balance. I had looked at within the last few days it was over 3 gigs which still...
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