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  1. Replies
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    It means hold those individual keys...

    It means hold those individual keys simultaneously. If your phone is suspended for non pay you can still reset it.
  2. Replies
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    This document is intended for end users, retail...

    This document is intended for end users, retail stores, Authorized Service Centers, or carriers who have forgotten the ZIO lock pattern AND have not yet registered with Google, or forgot the Google...
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    263,756

    Hard Reset. 1. Power down the phone 2. Hold...

    Hard Reset.

    1. Power down the phone
    2. Hold down the volume up, end key, trackball and send key simultaneously.
    3. Phone boots. After it vibrates you let go.

    Phone is completely reset as if...
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