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Type: Posts; User: RogersHelps

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  1. Replies
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    Hello djkaozz, Since the upgrades are no...

    Hello djkaozz,

    Since the upgrades are no longer completed on subsidized rates, you must pay the remaining balance of the device before processing a Transfer of Responsibility.

    Hope this helps!...
  2. Hello nzoka, Happy to help you become a member...

    Hello nzoka,

    Happy to help you become a member of the Rogers Community. Please visit here to register. You would need to use a different email than your Small Business account one to be able to...
  3. Hi there, did you happen to recently change your...

    Hi there, did you happen to recently change your price plan to Rogers Infinite? Changes to the price plan in the middle of the billing cycle can impact your data usage. Additionally you can view the...
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    Hello, I realize the change in fees seems...

    Hello,

    I realize the change in fees seems significant. The processing fees varies depending on the tier you're on or the device you have. Please note that many subscribers will see no change or...
  5. Good evening TilhasBB, Apologies for the delay...

    Good evening TilhasBB,

    Apologies for the delay in response, are you still experiencing this issue? Is it restricted to the app? Or do you see the same thing on MyRogers via the browser?

    Just...
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    2,107

    Hi HUSHMobile, Are you or your friend using an...

    Hi HUSHMobile,

    Are you or your friend using an alternate messaging app? If yes, then you may want to check the settings to see if the Read Receipt option is turned on.

    If you're both using the...
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    Greetings QS2k5! It is entirely possible that...

    Greetings QS2k5!

    It is entirely possible that there's an as of yet unknown VoLTE related issue specific to this area. I would highly recommend that you reach out to us via social media on Facebook...
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    We understand that not all our customers are on...

    We understand that not all our customers are on social media, which is why we have multiple points of contact. We also offer assistance via our own Rogers Community Forums if you don't have social...
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    Hi hfta, Sorry to hear this has been a less...

    Hi hfta,

    Sorry to hear this has been a less than desired customer experience for you. Rest assured we'd like to look into this in detail. Please reach out to us on social media via twitter...
  10. Hi there, When you were in Canada were you...

    Hi there,

    When you were in Canada were you able to utilize Wi-Fi calling on your iPhone? I'd like to check your account and plan details to take a closer look. If you're available feel free to...
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    Hi Agatan, If you call/text a US number from...

    Hi Agatan,

    If you call/text a US number from the UK you'll be charged the Canada-to-US long distance rate. That rate can depend on the long distance/ value package you're subscribing to.
    ...
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    If you contact us via private message we can...

    If you contact us via private message we can gather your account info and assist you with this. IF you'd prefer please contact Customer Care @ 1 888 ROGERS1 Rogers Michael M
  13. Hi out, We do not offer any such feature. ...

    Hi out,

    We do not offer any such feature.

    RogersCorey
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    Hi newfoundlander1, We do offer our Extended...

    Hi newfoundlander1,

    We do offer our Extended Coverage service in areas that our main towers do not cover. More info on the EXT network can be found here...
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    Hello, thank you for reaching out to us today....

    Hello,

    thank you for reaching out to us today. If you are looking for 1GB Share Everything plan with unlimited local calling, it would be $140 on a 2 year with 2 Moto E's. If you are wanting...
  16. Hi Steven, It would be the same as you are on...

    Hi Steven,

    It would be the same as you are on Fido. With data roaming you will only receive calls and text msgs. If you have any more questions or concerns please PM us.


    Thanks
    ...
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    Hi onepunjab, Please PM us. I would need to...

    Hi onepunjab,

    Please PM us. I would need to look at your account to be able to accurately answer this inquiry.

    RogersCorey
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    Hello mrhindustan, I would recommend...

    Hello mrhindustan,

    I would recommend contacting our business customer care dept. to get further information. As far as I am aware, we do not currently offer any unlimited data plans.

    RogersCorey
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    I understand your apprehension. I've escalated...

    I understand your apprehension.

    I've escalated this concern to the Office of the President and provided them with contact info you previously provided in a past interaction. You should receive a...
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    Hello fruvous, I am terribly sorry for the...

    Hello fruvous,

    I am terribly sorry for the inconvenience that this has caused. I can have this matter escalated and dealt with. Please PM us to proceed. Thank you.

    RogersCorey
  21. Hello Lotusland. Please private message your...

    Hello Lotusland. Please private message your phone number so I can begin to look into this. RogersMichael M
  22. Hi Steven. In order to look into this I'll need...

    Hi Steven. In order to look into this I'll need you to send me your phone number via Private Message. RogersMichael M
  23. Hello. Sorry to hear about what's been happening....

    Hello. Sorry to hear about what's been happening. Please Private Message your phone number so I can begin to investigate. RogersMichael M
  24. Hi erictho, please PM us the phone number in...

    Hi erictho, please PM us the phone number in question so we can look into this for you.

    Thanks,

    @Rogershelps Mahnaaz
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    Hi jcalder, Thanks for your inquiry! She...

    Hi jcalder,

    Thanks for your inquiry! She should be eligible for the $10 off on her line. Please PM us your account number so we can review the plans in details and discuss this matter further.
    ...
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