Search:

Type: Posts; User: veriztd

Page 1 of 10 1 2 3 4

Search: Search took 0.36 seconds.

  1. Sadly, tech support rarely advises the CS reps of...

    Sadly, tech support rarely advises the CS reps of current maintenance until after the fact. No difference with any cell phone provider in my experience. They make such changes on the weekend when...
  2. OK, I am done.

    OK, I am done.
  3. Sox, We will have to disagree on this one. ...

    Sox,

    We will have to disagree on this one.

    I worked for At&t over 10 years and I know GSM =3G. GSM is not referred to as 2G.
  4. SOXFAN76, LTE/VOLTE=4G, GSM=3G, TDMA=2G,...

    SOXFAN76,

    LTE/VOLTE=4G, GSM=3G, TDMA=2G, Analog=pre 2G.
  5. LTE/VOLTE is 4G and has always been referred to...

    LTE/VOLTE is 4G and has always been referred to as 4G.

    At&t did upgrade it's 3G GSM data services to HSPA and HSDPA (H+) around 2008 or 2009 prior to the roll out of LTE/VOLTE but those were...
  6. Remember that LTE/VOLTE is truly 4G technology...

    Remember that LTE/VOLTE is truly 4G technology and has never been considered 3G technology which utilizes GSM technology.
  7. Replies
    16
    Views
    714

    Keep in mind that if the iPhone is not branded...

    Keep in mind that if the iPhone is not branded At&t, it likely won't work with WiFi calling.
  8. 3G=3rd Generation (GSM network), 4G=4th...

    3G=3rd Generation (GSM network), 4G=4th Generation (LTE/VOLTE network)

    They are similar but they are not the same. 3G came out before 4G. No need to turn off LTE on your phone unless you are not...
  9. Remember that VOLTE = Voice over LTE which uses...

    Remember that VOLTE = Voice over LTE which uses 4G technology. LTE also utilizes 4G. By itself LTE is data only, but VOLTE includes both voice and data.

    3G means you are using GSM networks...
  10. I do understand your frustration and don't...

    I do understand your frustration and don't disagree with you in any way.
  11. Replies
    16
    Views
    714

    I not saying you should have known, just offering...

    I not saying you should have known, just offering my best suggestion to see if it can be resolved. Keep in mind that Tier I customer service reps are only following policies setup by corporate...
  12. I am not aware of any cellular provider charging...

    I am not aware of any cellular provider charging you to send you a text message from their system. Messages from the carrier are merely administrative and have never been charged or deducted from a...
  13. As I mentioned to the OP in the other forum you...

    As I mentioned to the OP in the other forum you commented on, you should request to speak with Tier II Technical (Advanced Technical) Support. That team has far more access to the troubleshooting...
  14. Replies
    16
    Views
    714

    adam911, sorry to hear of your experience, but...

    adam911, sorry to hear of your experience, but you should have reached out to At&t advanced (Tier II) technical support. The CS rep cannot offer a direct phone # but can transfer you for assistance....
  15. Is the phone branded as At&t? Does it display...

    Is the phone branded as At&t? Does it display the At&t logo on the display?
  16. Replies
    16
    Views
    714

    OP, I am sorry to hear of your experience, but it...

    OP, I am sorry to hear of your experience, but it is exactly what I suspected.

    I had a similar issue a few years ago when I wanted to activate an unlocked, non-branded LG G4 on Verizon a few...
  17. Replies
    16
    Views
    714

    Keep in mind that not all phones have the...

    Keep in mind that not all phones have the capability if the device wasn't supplied by the carrier directly. In some cases, no ROM flash or hacking will resolve the issue.
  18. Replies
    16
    Views
    714

    Not all features on non-branded devices are...

    Not all features on non-branded devices are guaranteed to work with all carriers. Ask to speak with advanced tech support as Tier 1 tech support has limited knowledge of such things. There is no BS...
  19. Replies
    4
    Views
    735

    OP, to avoid data usage charges turn off Cellular...

    OP, to avoid data usage charges turn off Cellular Data in your phone settings and only use data while connected to WiFi if needed. Text will work without data, but MMS will not be sent or rcvd...
  20. Replies
    4
    Views
    351

    Missed call notifications are more of the...

    Missed call notifications are more of the provider's service rather than the phone itself. Check with your cellular carrier to make sure the "missed call notification" setting is enabled on your...
  21. The number of bars have NEVER been an indication...

    The number of bars have NEVER been an indication of data speeds with any cellular carrier. The indicator merely indicates possible connection assuming there is nothing interfering with such...
  22. Replies
    13
    Views
    925

    It is already enabled for Canada and Mexico. ...

    It is already enabled for Canada and Mexico.

    Sent from my SM-T580 using HoFo mobile app
  23. Replies
    13
    Views
    925

    Going to Canada will not require any additional...

    Going to Canada will not require any additional manual network updates unless there is an issue conecting/selecting a specific network

    I have 2 years of international tech support experience with...
  24. Replies
    13
    Views
    925

    No it isn't automatically enabled, you need to...

    No it isn't automatically enabled, you need to ask for manual selection outside the US, Canada and Mexico, unless it was previously set up on the same cellular phone, not on the phone #.

    Sent from...
  25. Replies
    7
    Views
    471

    Keep in mind the unlocking instructions are...

    Keep in mind the unlocking instructions are pretty much the same form sent for all phones. The reality is that each phone make/model may have a slightly different process to unlock it.

    Sent from...
Results 1 to 25 of 250
Page 1 of 10 1 2 3 4