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I believe what I encountered is the exact same situation as the OP.

The G is unlocked for sure and even if it were still active, I was porting my number over. So that is not really a credible...

Moto G Play worked fine on Verizon Postpaid since the beginning and most recently on Xfinity Mobile. Wanted to add the line to Visible but was a no go. Put in Visible SIM to "No service". This is...