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Thats why I suggested you call back in. Sounds like the request was not sent off correctly if you didn't get a call.

If the callback was put in correctly, then you've missed your call and should call back to get a new request put in.

I can assure you no callback requests reach the 72 hr mark right now.

Hey Cap,

From Rogers perspective, when you complete a transfer of responsiblity, your taking over all debt/payment history/credit etc of the account. You may not have verbally said that in the...

When you completed the transfer, you accepted all charges on the account, the full balance, etc. Thats why they will not remove the charge from your account. Your son did the upgrade, but you...