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Type: Posts; User: candycenigma

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    It seems it has been awhile since your original...

    It seems it has been awhile since your original post. have you gotten your issue resolved? I understand the situation that you are in, but could you provide more information as to why exactly you...
  2. Thread: Vent!

    by candycenigma
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    Yikes! I've been there. My GM was listening...

    Yikes! I've been there. My GM was listening remotely, and my Senior comes over with a post it note that read: "you're being monitored right now by GM." i immediately lost my train of thought with...
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    Sticky: From General Customer Care: To Retail: You...

    From General Customer Care:

    To Retail: You wanna call me in Gen Care and request to be transferred to Flex Pay? No problem. But now I have an account popped up and it needs to be verified. So...
  4. Hello, my dears! I work as a customer service...

    Hello, my dears! I work as a customer service rep for T-Mobile and I can tell you that certain features do not carry over when a rate plan is changed. However, our system USUALLY notifies us when a...
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    One thing that seems to be missing in most...

    One thing that seems to be missing in most situations like this is accountability. Yes the rep on the phone was wrong for sending you to the store for the exchange. But you have to have some...
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    Sticky: Wow! So much new information! So, here goes:...

    Wow! So much new information!

    So, here goes:

    I'm completely guilty of sending customers to the store for bill reprints. Our policy tells us to offer that option to customers who need bills...
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    Sticky: Thanks for calling T-Mobile. My name's...

    Thanks for calling T-Mobile. My name's Candyce...who do I have the pleasure of speaking with?

    Department: General Care (T-Mobile)

    Favorite Thing About My Job: Seeing the color BLUE!!!
    ...
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