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  1. Metro maintains two lists: an authorized IMEI...

    Metro maintains two lists: an authorized IMEI list, or "Metro inventory" and a negative file, or "blacklist". Customers cannot add their own BYOP IMEI to Metro inventory but, after a Metro rep adds...
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    Even if, in fact, you've satisfactorily met...

    Even if, in fact, you've satisfactorily met Metro's T&C of service, the MS770 is a CDMA device and, therefore, cannot be "unlocked".
  3. Yes, even though I'm a dealer, I must admit I've...

    Yes, even though I'm a dealer, I must admit I've purchased Metro phones from Best Buy. Gotta use my Best Buy Rewards Points and Best Buy Gift Cards on something, right? ;)

    Their return policy is...
  4. In all your years as a Metro customer, have you...

    In all your years as a Metro customer, have you only used CDMA devices? If this will be your first time to switch (i.e., "upgrade") to a GSM device, the new Metro-branded GS5 should be covered under...
  5. Upgrades were never covered under the Metro...

    Upgrades were never covered under the Metro Promise, even back when the Metro Promise return period was 30 days. Back then, however, we stores/dealers made a profit up-front, upon the phone sale, so...
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    Some years ago, one of my friends invested $$$$$...

    Some years ago, one of my friends invested $$$$$ to open a beautiful T-Mobile store. Soon after, for less than $$$$, a nearby gas station began selling prepaid SIMs and unlocked phones. You'd be...
  7. The rep probably misunderstood and thought you're...

    The rep probably misunderstood and thought you're trying to unlock a phone to use with Metro's BYOD. Does your phone meet the T&C of Metro's unlocking policy (i.e., active 90 continuous days)? If so,...
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    The "throttle" is only on the speed of the data...

    The "throttle" is only on the speed of the data connection but there's no limit to the amount of data you can use. So anyone who doesn't have a 4G-capable phone, or anyone who otherwise has little/no...
  9. Thread: Employee Rant

    by for2njr
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    145,728

    Sticky: Why do people lie about damaging their phones,...

    Why do people lie about damaging their phones, especially about liquid/moisture damage?

    Yesterday, a lady came in complaining about her phone "acting crazy" even though it was still "brand new"....
  10. From the rebate form: "You should receive the...

    From the rebate form:
    "You should receive the prepaid card within 12 weeks after your request has been received and verified."

    You've got about 8 more weeks of waiting.
  11. It depends on what they (Asurion) have in-stock....

    It depends on what they (Asurion) have in-stock. If they have the same model available, then that's what they'll send. If they're out-of-stock and they have none on back-order, then they'll offer a...
  12. How many qualifying lines are on the account will...

    How many qualifying lines are on the account will determine the promo rate. The promo rate for 3 lines is $30, and the promo rate for 4 or more lines is $25. The promo plan offers the same features &...
  13. As long as the phones & lines qualify, it would...

    As long as the phones & lines qualify, it would be allowed. The line with 2.5GB 4G would be $45 and the other lines would be $75; your total bill would be $120 including taxes and regulatory fees.
  14. Sorry to be the one to tell you that T-Mo's HSPA...

    Sorry to be the one to tell you that T-Mo's HSPA runs on different frequencies than AT&T's iPhone 4S, so you won't be able to get 3G/4G speeds unless you get another phone.
  15. The Alcatel 768 is a GSM flip-phone that you can...

    The Alcatel 768 is a GSM flip-phone that you can get with the $25 promo plan. You can also put the $25 promo plan on the Samsung Freeform M, a GSM QWERTY keyboard phone, if you're in one of the...
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    For BOYD, the APN is fast.t-mobile.com I...

    For BOYD, the APN is fast.t-mobile.com

    I couldn't find separate settings for MMS on my phone (an old MotoRAZR) but I am able to send and receive MMS. Maybe try changing the values from "metropcs"...
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    96280 CDMA to HSPA Phone Upgrade Return Policy:...

    96280
    CDMA to HSPA Phone Upgrade Return Policy:
    -Available to existing MetroPCS customers upgrading from a CDMA to HSPA phone for the first time.
    -Returns must be for reasons outside of warranty...
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    Have you also tried disabling text prediction?...

    Have you also tried disabling text prediction? Language & input> LG Keyboard> Word suggestion, uncheck Prediction.
  19. A few days ago, 7/31/13, Metro terminated another...

    A few days ago, 7/31/13, Metro terminated another customer of ours. He was away for 2 months; last month, he received a notice about off-network usage. Since his work was completed and he returned...
  20. GSM Metro phones are supposed to default to Wi-Fi...

    GSM Metro phones are supposed to default to Wi-Fi calling. If Wi-Fi calling does not work, contact Metro to update your account's E911 address.

    Anyone have feedback on real-world experience, i.e.,...
  21. When you switch to BYOD, your service plan will...

    When you switch to BYOD, your service plan will change...the $40 plan does not include international text messaging. To get it back, you could add the $5 Value Bundle, or switch to the $50 plan and...
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    We're still doing our training on BYOD in Tampa,...

    We're still doing our training on BYOD in Tampa, so I'm not 100% certain, but I doubt Metro will be able to white-list an IMEI that's been blacklisted by T-Mobile.

    If I were you, I'd talk to a...
  23. Thread: Clearance Sale

    by for2njr
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    3,197

    Wirefly still has the GS Lightray for $449 :lol:

    Wirefly still has the GS Lightray for $449 :lol:
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    +1 Even some reps at Corporate stores will...

    +1

    Even some reps at Corporate stores will add-on unwanted services/products because they'll earn a commission/bonus, or need to meet a quota, or both. Your best defense against being crammed,...
  25. Wait -- you picked up a MetroPCS Galaxy S4 from a...

    Wait -- you picked up a MetroPCS Galaxy S4 from a T-mobile corp store?
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