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Type: Posts; User: veriztd

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  1. Replies
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    Just because you might change to a 4G phone...

    Just because you might change to a 4G phone doesn't necessarily mean you have to change the calling plan.
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    From post # 4, sounds like a possible phone...

    From post # 4, sounds like a possible phone defect that may result in a warranty exchange or a system update sent to the phone. I would reach out to Samsung directly and ask them. Let us know what...
  3. I don't believe you can "buy" a grandfathered...

    I don't believe you can "buy" a grandfathered plan or feature like you are asking.

    Sent from my SM-G965U using HoFo mobile app
  4. Replies
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    1,133

    Don't let me discourage you. You can speak with ...

    Don't let me discourage you. You can speak with customer service to verify the plan and if it was changed without permission they can file a request to try to resolve it. You shouldn't have to...
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    My apologies, my initial comment was incorrect. ...

    My apologies, my initial comment was incorrect. After more thought I verified the correct policy. Not trying to confuse anyone.

    Sent from my SM-G965U using HoFo mobile app
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    The reason I mentioned that was that the phone...

    The reason I mentioned that was that the phone could be checking for system or security updates. Even the very basic flip phone can receive that over the air. Such updates are downloaded at no...
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    If you haven't already checked, try turning...

    If you haven't already checked, try turning system updates off in the settings menu.

    Sent from my SM-G965U using HoFo mobile app
  8. Replies
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    Verizon stopped activating CDMA devices back in...

    Verizon stopped activating CDMA devices back in April and they can't override that.

    Sent from my SM-G965U using HoFo mobile app
  9. Keep in mind that a deposit requirement is also...

    Keep in mind that a deposit requirement is also based on your prior payment history with your creditors. We obviously can't see that information. The OP needs to check their credit history with the...
  10. There is nothing that postpaid CS can do in this...

    There is nothing that postpaid CS can do in this matter. They operate as two separate entities that are owned by the same corporation and the process for the OP to get resolution requires assistance...
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    I can't say for certain, but I suspect you have...

    I can't say for certain, but I suspect you have some type of application running in the background. Likely that your phone is searching for either system or application updates.
  12. That's up to the provider you want to switch to...

    That's up to the provider you want to switch to and that cannot be negotiated. If you are unwilling to do so, try another carrier to see if they will charge a similar deposit.

    I am willing to bet...
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    The SIM card might be starting to fail. Worst...

    The SIM card might be starting to fail. Worst case, go to your retail store and get a replacement. Could be a phone issue as well. The message you posted is not typical, but would correct if any...
  14. Sadly, there is nothing that At&t postpaid...

    Sadly, there is nothing that At&t postpaid customer service can do to resolve prepaid billing disputes. The OP has to deal with the prepaid customer support team instead.

    I am not discouraging...
  15. The new Verizon unlock policy was updated in...

    The new Verizon unlock policy was updated in April 2019. The rule is the phone must remain active for at least 60 days and the device cannot have any device payments remaining to be eligible for...
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    That is called false churn and the carrier can...

    That is called false churn and the carrier can charge the remaining BOGO cost to the bill immediately.
  17. Replies
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    Not entirely correct. It will be unlocked only...

    Not entirely correct. It will be unlocked only if the device is paid in full and only after 60 days from the purchase date. There cannot by an active Device Payment Plan on the device.
  18. Don't forget OP that Boom customer service should...

    Don't forget OP that Boom customer service should be able to troubleshoot this. Don't ask Att or Verizon to help.

    Sent from my SM-G965U using HoFo mobile app
  19. Replies
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    Signal boosters really only work well in a...

    Signal boosters really only work well in a stationary position and don't travel with the user and their phone.
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    I don't see that as Sprint's fault. Sent from...

    I don't see that as Sprint's fault.

    Sent from my SM-G965U using HoFo mobile app
  21. Maybe Apple is developing new...

    Maybe Apple is developing new features/technologies that we don't know about and they may not show up until next year's model.
  22. Nobody should have expected a radical change from...

    Nobody should have expected a radical change from last year's model and this year's

    Sent from my SM-T580 using HoFo mobile app
  23. Replies
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    Agreed. Based on the information posted, the...

    Agreed. Based on the information posted, the OP's plan was changed at some point. Not likely the grandfathered Unltd data plan can be recovered at this point.
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    Grandfathered plans/features are subject to the...

    Grandfathered plans/features are subject to the current cellular network rules and can be changed. The carrier would have to disclose it at least 30 days in advance to the subscriber.
  25. Thread: ATT Towers

    by veriztd
    Replies
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    From my experience as an At&t CS rep, we could...

    From my experience as an At&t CS rep, we could see on a map where the towers were located, but there wan't a consumer view-able version. I am certain you will get some additional tower location apps...
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