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Type: Posts; User: newbiedewbie

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  1. Thank you so much for that! I had to go to the...

    Thank you so much for that!
    I had to go to the library and use their computer, but your instructions worked perfectly.
    It took a 55 minute chat, but the balance was restored.
  2. Thanks for the reply. I do check the spam folder....

    Thanks for the reply. I do check the spam folder.
    How do you communicate with the CSR in the first place to request a code be emailed? When I try a chat on the PP website, it starts with a bot, then...
  3. I don't think there is a name on the phone...

    I don't think there is a name on the phone account.The online account is with my email address. I bought the phone for her, did the set-up, and have always managed adding the PIN's. I wasn't trying...
  4. Chat without getting text verification?

    I want to chat about someone else's phone, but when I type AGENT in the chatbox, I am told to enter the PP phone # to verify.
    The problem: I have been trying to fix an issue with my mom's PP Paygo:...
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