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Type: Posts; User: ultrarunner2015

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  1. That's what happened to me last month. When I...

    That's what happened to me last month. When I tried to refill my text bucket, I was unable to log into my account, due to glitches on TF servers.
    I was finally able to purchase more texts, but it...
  2. Is there a way to set alerts when text balance is low?

    Hello;
    Is there a way to set an alert when my text balance gets below a specified amount?
    I'm on the pay as you go plan with 365 days of service, and add texts as I need them, but sometimes forget...
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    This is interesting: Just a few minutes ago, I...

    This is interesting:
    Just a few minutes ago, I tried to log into my account using the Android app, but it kept coming back with the password box. So I decided to try logging on from Firefox on my...
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    I have tried Firefox, Edge, and Chrome; no luck...

    I have tried Firefox, Edge, and Chrome; no luck on the PC, but I can now access my account using the phone app.
    Even though I didn't suspect malware or virus, I ran a scan and it was clean.
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    This morning I was able to log into my account...

    This morning I was able to log into my account via the app on my Android phone, but not on the Windows PC using FF.
    The first time I visited the site, I got a really strange notice - something about...
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    I am still unable to access my account on my PC,...

    I am still unable to access my account on my PC, using any browser, with ad-blocker turned off, but I can access using the TF app on my phone, using WiFi, or mobile data. I did try using Firefox on...
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    This is strange, and unbelievably frustrating! I...

    This is strange, and unbelievably frustrating!
    I was able to change my password using the 'forgot password' link on the phone app. It worked for a while - about 1/2 hour, now I am unable to log into...
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    Unable to log into my TF account

    I have run out of texts, so I went to log into my TF account, but have been unable to.
    When I enter my phone # in the login box, I get the green checkmark in the box, indicating that the login is...
  9. I guess that rules out my earning major points: I...

    I guess that rules out my earning major points: I don't do social media at all!
    I don't like doing surveys either. Oh well; it was worth mentioning anyway.
  10. I just purchased 1,000 texts online. The new...

    I just purchased 1,000 texts online. The new texts appeared in my account only a few minutes later, but I see that I didn't get any rewards points for this purchase, or perhaps it takes longer to...
  11. Thanks for you help guys; I don't usually use...

    Thanks for you help guys;
    I don't usually use that many texts; the last time I purchased (1,000 for $5) was in October 2021. With the 'free' texts I received, I had 3,000 texts in my account. Now,...
  12. Best method to purchase texts on Tracfone

    Hello;
    In the past, I have purchased additional blocks of 1,000 texts from Tracfone online, and it usually took only a few minutes for the texts to show up on my account, but last time I did so, it...
  13. OK. I contacted TF by phone. The agent asked me...

    OK. I contacted TF by phone.
    The agent asked me for the IMEI and last 4 digits of the SIM of my current phone.
    After I gave that to him, he told me that this is the IMEI and SIM that are registered...
  14. Right. I hadn't thought this through too well. I...

    Right. I hadn't thought this through too well.
    I am going to try calling them by phone - wish me luck!
  15. I had a chat session with TF yesterday. The agent...

    I had a chat session with TF yesterday. The agent could not do anything for me using chat, and I was advised to use their customer service phone instead.
    However, at one point during our chat, the...
  16. I think I'd better get it straightened out,...

    I think I'd better get it straightened out, otherwise i may one day find myself without phone/data service.
    I suppose that if that were to happen, the buckets would still retain their state - just...
  17. Yes. I have the card for the Galaxy A51. The...

    Yes. I have the card for the Galaxy A51.
    The IMEI and SIM # match what is in the phone.
  18. TF My Devices screen: Active Devices (there is...

    TF My Devices screen:
    Active Devices (there is only one). Shows IMEI beginning with 353
    My active phone is the Galaxy A51. Its IMEI begins with 358
    My previous phone (Moto G7) has IMEI beginning...
  19. TF has not yet even updated my active phone to...

    TF has not yet even updated my active phone to the new Galaxy A51. It's still showing the same - wrong - IMEI it did last night.

    What I don't understand is how they could have been providing...
  20. I don't know what's going on with TF. I managed...

    I don't know what's going on with TF.
    I managed to transfer my account to my new Galaxy A11 - using the automated tool.
    But after submitting the request to the automated tool, I received a...
  21. Yes. The red sheet's IMEI (S/N) and SIM #'s match...

    Yes. The red sheet's IMEI (S/N) and SIM #'s match what is in the phone.
    The phone was running Android 9 when I purchased it, and was upgraded to 10 at some point. I have owned the phone since July...
  22. Phone IMEI doesn't match what TF shows

    Hey guys;
    I just happened to be looking at my account info on TF and realized that the IMEI of my active phone is not the same number that appears on the left side of the blue bar under Active...
  23. Thanks for the advice. I will do the FR first...

    Thanks for the advice. I will do the FR first thing when I resume setting up the phone.
  24. I received my A51 yesterday. I started setting it...

    I received my A51 yesterday. I started setting it up, but haven't switched my TF service to it yet.
    I did the upgrade to A11 though.
    Should I be 'proactive' and do a factory reset now - before I...
  25. Unfortunately, I forgot to enter the promo code,...

    Unfortunately, I forgot to enter the promo code, so I didn't get the extra 20% discount. My bad; I was too excited about the deal, and then had trouble with PayPal.
    I did try to contact TF Ebay...
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