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Seriously. I've not seen more people complaining that what we sell isn't free. Since when was EVERY phone we sell for FREE? A customer came in with their Samsung x497 that they got for $49.99 when...

Our agent just announced we are one of three agents in the NYC market,one of two in the Philly Market, and ONLY one in Virginia to get the iPhone. The bad news is Apple is looking at our stores to...

I've worked with phones for quite some time and never heard of this before but a customer came into my store and mentioned his phone auto answering when on his bluetooth headset. I figured out that...

Yeah but some of the things are revelant to today since things like cross market access is something that needs to happen because 40% of my customers are in a different market then my agent code is...

To my understanding every market is converting to Telegence. Once that's completed I've been told that all markets will be open so that stores like mine won't have to tell 40% of our customer base...

"But I can get the (insert high end phone) for free online right?"

The only disagreement I REALLY have with it is if a customer is truly looking to change their features on their account to accomodate what they are using. Now if a customer signs up with a Blackberry...

With AT&T doing this they shouldn't be still asking for us to reach $20/box. At the same time its obvious that AT&T wants agents to go out of business. Its also ludacris for the strictness on the...

I have friends that left our agent to for COR. One of them came back and said that we pay much more then COR does.

What I have a problem with is the attitude that some have towards indirects....

I don't know why COR stores go out of their way to insult indirects. The indirect I work for is a premier agent meaning that we have certain guidelines we have to follow that AT&T dictates. We have...

If customers want updated SIM cards I don't mind swapping out their 32ks for new SIMs. It only takes a minute to do and I copy the contacts for them.

Customers will NEVER admit that they tried playing around with the security settings as if we're stupid. They do the same thing when they come in with a phone that when you take the back cover off...

We've been using higher price tags at our stores. They include the price of the CLA and Case so that we get the accessory sale regardless. If they insist that they don't need the CLA or case then I...

So this does sound promising. This is for UNVESTED features within the first 6 months. For this I can say bout damn TIME! But if we upsell and whatnot AFTER 6 months it free game!

I had a stupid one enter today. He Came in saying oh my dad is coming in and he kept looking out the window. He had 3 phones and was asking about "At&T's newest phone." It turned out he was looking...

I now work at a slower agent store (yet my numbers are the same as the previous store I was at) so my hours are a little strange.

I have Wed and Sun off(they are covered by my sales rep as I am a...

Meetings are always fun. I know how you feel spitfiya, I travel 35 miles to works as well, but for me its all highway. The meetings I go to are at a different location which sucks because its all...

I'm for eliminating chargebacks with features within 6 months but the doors to change a feature after 6 months should be normal. Like if a customer goes to a COR store and upgrades and gets...

Every Wednesday morning for me which stinks because its my scheduled day off.

Is this going to affect Agents as well? I know there's been quite a few changes lately.