• Carriers

    by Published on 11-21-2018 01:20 PM
    1. Categories:
    2. Carriers

    If Fido and Virgin match this latest Koodo initiative—and there's no reason to think that they won't—we may have a new, slightly more affordable option for 10 GB data buckets from The Big Three. Last December's holiday miracle gave us 10 GB for $60; now it seems that Koodo is offering the same amount for $75. The details:

    $75 per month + applicable monthly tab charge
    • 10 GB of Shock-Free™ data
    • Unlimited Canada-wide anytime minutes
    • Unlimited messaging (text & picture)
    • Call Display, Voicemail, Call Waiting, Conference Calling and Unlimited Canada-wide Family Calling
    • Additional data $10/100 MB
    • $35 connection fee (including SIM card) applies when purchased in store
    • $0 connection fee (including SIM card) when you order online!
    • Receive 5 GB of bonus data every month – over 24 months that represents 120 GB of bonus data. *

    * Get the $75 No Tab, Tab Small or Tab Medium plan and receive a 5 GB bonus data every month – over 24 months that represents 120 GB of bonus data.

    That bit about the 120 GB of bonus data is, of course, a direct jab at Freedom. But in Koodo's case it also applies to small and medium tab plans—which, somewhat unexpectedly, are currently showing the same 10 GB / $75 per month rate.

    Source: iPhone in Canada

    UPDATE: According to Mobile Syrup this ends up being a 5 GB / $75 plan after 24 months—which makes zero sense, as the lower $60 per month plan would ultimately give you 1 GB more per month.

    by Published on 11-19-2018 07:00 AM
    1. Categories:
    2. Carriers

    Here's a Black Friday deal I've not seen before... Starting today, if you sign up for service with Freedom Mobile—or upgrade your existing phone on a tab— they'll throw in a one-time data top-up of 100 GB.

    Both iPhone in Canada and Mobile Syrup are reporting that a "Big Gig" plan at $60/month or more is required, but that doesn't seem to be the case. Here's the fine print, copied and pasted directly from the footer of Freedom's site:

    Big Binge Bonus

    Offer is available for a limited time and is subject to change or cancellation without notice.

    Eligibility for a Big Binge Bonus during the promotion period is as follows:

    5 GB – New customers only: Activate a Pay Before service on a current in-market $40/month or higher rate plan.
    10 GB – New customers only: Activate a Pay After service on a current in-market $40-$49/month rate plan.
    15 GB – New customers: Activate a Pay After service on a current in-market $50-$59/month rate plan, or a Pay After service with MyTab on a current in-market $40-$49/month rate plan. Existing customers: Upgrade your phone with MyTab on a $40-49/month rate plan.
    30 GB – New customers: Activate a Pay After service on a current in-market $60/month or higher rate plan, or a Pay After service with MyTab on a current in-market $50-$59/month rate plan. Existing customers: Upgrade your phone with MyTab on a $50-59/month rate plan.
    100 GB – New customers: Activate a Pay After service with MyTab on a current in-market $60/month or higher rate plan. Existing customers: Upgrade your phone with MyTab on a $60/month or higher rate plan.

    New activations with MyTab and phone upgrades with MyTab require a 24 month services agreement. Your bonus data will only be used after you have used up all the fast LTE data in your rate plan each month and, once the total amount of bonus data is depleted, it will not be replenished. The bonus data will remain available on your account for as long as you remain an active customer in good standing on an Eligible Plan. If you upgrade your rate plan after receiving your bonus data, any remaining bonus data will continue to be available to use with your new rate plan, but you will not receive a new allocation of bonus data. If you downgrade your rate plan or cancel your MyTab, any remaining bonus data will be removed from your account.
    Thanks to HoFo user sirtate for posting the link to Shaw's press release; let us know if you grab this deal!

    Sources: iPhone in Canada, Mobile Syrup, Shaw Newsroom

    by Published on 11-13-2018 12:53 PM
    1. Categories:
    2. Devices,
    3. Carriers

    Looking to score a free phone this holiday? For a limited time, the REVVL 2 is available for FREE after 24 monthly device credits when you add a line (regularly $168 or $0 down and $7 per month for 24 months on T-Mobile interest-free Equipment Installment Plan (EIP).

    Need a bigger HD display and battery? The new REVVL 2 Plus with dual rear-facing cameras, a bigger battery, an even larger screen and the same amazing warranty can be yours for $84 for a limited time. That comes out to only $3.50 per month when you add a line (regularly $252 or $0 down and $10.50 per month for 24 months on EIP).

    REVVL 2
    Camera: 13MP RFC/8MP FFC
    Battery: 3,000 mAh
    Color: Mirror Black
    OS: Android O
    Screen: 5.5” HD (1440x720) 18:9 display
    RAM: 2GB
    ROM: 32GB and expandable to 128GB
    Bands: LTE CAT 4, LTE Bands 2,4,5, 7,12, 66 & 71
    Security: Face recognition & fingerprint sensor
    Water/Dust Resistance: IP52
    Impact/Shock Resistance: IK02
    Dimensions: 147.1 x 68.8 x 8.5 mm
    Chipset: MediaTek MT6739
    Processor: 1.5 GHz Quad-Core


    REVVL 2 Plus
    Camera: 12MP + 2 MP RFC/8MP FFC
    Battery: 4,000 mAh
    Color: Mirror Black
    OS: Android O
    Screen: 6.0” FHD + (2160x1080) 18:9 display
    RAM: 3GB
    ROM: 32GB and expandable to 128GB
    Bands: LTE CAT 6, LTE Bands 2,4,5,12, 66 & 71
    Security: Face recognition & fingerprint sensor
    Water/Dust Resistance: IP52
    Impact/Shock Resistance: IK02
    Dimensions: 162 x 74.9 x 8.65 mm
    Chipset: MediaTek MT6739
    Processor: 2.5 GHz Octa-Core

    by Published on 11-09-2018 07:38 PM
    1. Categories:
    2. Devices,
    3. Carriers

    Although we've known about T-Mobile's streaming TV ambitions for over a year now the new FCC filing does hint at some form of imminent launch.

    Spotted first by Variety, this box is called the “T-Mobile Mini” in the user manual and is made by Kaonmedia, the same company that made set-top boxes for Layer3 TV.

    Per the diagram below there is a T-Mobile logo on the front, along with an Ethernet port, HDMI in/out, and of course a power port. There’s also support for USB, 802.11ac Wi-Fi connectivity and Bluetooth LE.

    Although we still don't know the exact date of launch T-Mobile did hint that their new service would launch "later this year," with a mobile launch in 2019.

    by Published on 11-05-2018 03:43 PM
    1. Categories:
    2. Devices,
    3. Carriers

    Good news tablet hunters! T-Mobile is launching Samsung's LTE-A flagship tablet this Friday.

    Features include:

    • Android Oreo
    • Facial recognition and an iris scanner
    • Quad speakers
    • S Pen stylus
    • 10.5-inch 2560×1600 Super AMOLED display
    • 13MP rear camera for your quick tablet photo captures and an 8MP front camera for video calling.
    • Octa-core Snapdragon 835 processor
    • Huge 7,300 mAh battery
    • 4GB of RAM and 64GB of built-in storage
    • Supports microSD slot expansion

    The device costs $700 full retail. You can EIP this unit for $28 down and $28 per month for 24 months with any data plan.

    However T-Mobile is sweetening the pot if you add a new line and activate a 6GB Simple Choice or T-Mobile ONE mobile internet plan or higher with autopay. With this option you'd pay $28 down but after credits you'll only pay $13.42 per month.

    Click here for the awesome optional keyboard: https://www.samsung.com/us/mobile/mo...2300420a240614

    by Published on 11-02-2018 09:30 PM
    1. Categories:
    2. Carriers

    Looking for a great deal on a prepaid service this weekend that doesn't require signing up with a MVNO? I got ya on this.

    AT&T is getting into the holiday season early and wants all of America to know that you can save $20 on your monthly bill if you activate a new line of service on AT&T Prepaid Unlimited and setup autopay.

    Yeah I know existing users will say: "it's not fair," but chin up life isn't fair. I know some of you creatives can make any promo work so do your thing.

    This deal is only eligible for its $65 and $85 per month plans, which means you can get unlimited data for $45 or $65 per month. If you are a power prepaid user opt for the $85 plan minus discount since that will give you 10GB of mobile hotspot data and the ability to stream video through mobile data at 1080p resolution.

    Normally I'd say you better hurry but the good news is that you have time to think about it. To get the deal, you have to open up a new line of service online before Dec. 26, or in-store before Jan. 10.

    Happy shopping. Here is to a very competitive holiday season!

    by Published on 11-02-2018 02:15 PM
    1. Categories:
    2. Tips,
    3. Carriers

    We all know that BCE, parent company of Bell Canada, owns the electronics chain The Source, right? Here's something you maybe didn't know (but could probably guess): The Source is a terrible place to upgrade your phone.

    On the front page of r/Canada this week is the sad tale of a redditor who wanted a new Galaxy S8 for their existing Virgin Mobile service. They were told by an unscrupulous sales agent that the best deal could be had by activating a new line on a new plan and then cancelling after a billing cycle, transferring that new plan to the existing phone number.

    Of course it was a scam to get the salesperson a new activation, and one month later the customer was on the hook for the full price of the phone, plus cancellation fees.

    But this isn't even the best part. The redditor, a student who likely didn't have the $850 on hand, had to call their mother to explain the situation. Here's how that call went:

    She laughs at me. Then angrily yells at me. Typical Latina mom move. While yelling though, she was asking why do I do these kind of things without consulting her before, etc., etc. but then proceeds to explain that she was also furious because she had THE SAME EXACT THING HAPPEN TO HER A FEW YEARS AGO.
    Similar experiences are detailed in the comments that follow, plus some free advice from the other side:

    As someone who years ago used to manage a Source By Circuit City store:

    Do not use this company for anything other than buying small electrical components for guitars or minor electrical repairs.
    Anybody here been burned at The Source?

    Link: r/canada

    by Published on 11-01-2018 02:05 PM
    1. Categories:
    2. Devices,
    3. Carriers

    OnePlus has, in a forum post, clarified the differences between the T-Mobile-branded 6T and the unlocked version you can now buy direct from OnePlus.

    If, for whatever reason, you can't see the image above, the major differences are as follows:

    T-Mobile: mirror black
    Unlocked: midnight black, mirror black

    T-Mobile: 8 GB RAM + 128 GB storage
    Unlocked: 6 GB + 128 GB, 8 GB + 128 GB / 256 GB

    T-Mobile: single SIM card slot (because carriers)
    Unlocked: dual SIM card slot

    T-Mobile: T-Mobile network only
    Unlocked: AT&T, T-Mobile, Verizon

    The T-Mobile version can be network-unlocked once the phone has been paid off in full and used on the network for 40 continuous days. Once the device is network-unlocked then the bootloader will then be unlockable as well. The chart actually shows an error in its bottom-right cell: I'm fairly certain that phones purchased direct from OnePlus have bootloaders that are also unlockable rather than unlocked—the latter would be a pretty big security risk to those who don't understand what any of this means.

    Finally, there are two additional hardware features that you'll find on the company's previous OnePlus 6 but not on either version of the 6T—one is the headphone jack, the other is the notification LED. Never settle!

    Source: OnePlus Forums via XDA

    by Published on 10-31-2018 02:28 PM
    1. Categories:
    2. Carriers

    Just in time for Halloween, here's a scary thought for Canadians... Phil Lind, Vice Chair of Rogers Communications, Inc. and one-time right hand man to Ted Rogers himself, thinks that further consolidation of Canada's existing wireless oligopoly is "inevitable".

    He spoke at length with BNN Bloomberg's Amanda Lang earlier this week. You can watch his nine minute-plus ramble right here or, if you'd rather, read my transcription of the noteworthy bits below:

    "Data rates are growing two times every year. So in other words, if data usage is a hundred (?) this year it's going to be two hundred (??) next year. That kind of growth is going to be impossible to sustain..."
    "We're going to have to consolidate here... it's inevitable. We can put it off, and the government can put it off and put it off, but eventually... especially in wireless, this is (a) scale business. The United States has two great, strong carriers and two weak ones... even they can't make it happen. So how can we, in this country, with a tenth of the population, make four or five carriers work in Canada? It doesn't work..."
    "I'm very encouraged with the new chairman (of the CRTC)... because he's from the industry, he understands the pace that we have to have (?). He's gonna be a lot better than earlier chairmen..."
    "Canada is a big country, and Canada has fabulous wireless service, so those two factors... And then you say, well, it's more than it costs in The Netherlands, or it's more than the United States. We're a tenth the size... of course it's gonna be more, why would anyone expect differently? Wireless is more expensive—not much more expensive, but more expensive than almost every country in the world. But we're bigger than almost every country in the world. You want the cheapest, and the best? Hard to do..."
    I should also point out that Mr. Lind is currently promoting his new book, a memoir of his times with Ted. If it's written in the same style as the guy talks then I dare say it's going to be a tough read.

    Source: BNN Bloomberg via iPhone in Canada

    by Published on 10-30-2018 06:34 PM
    1. Categories:
    2. Carriers

    It's today at 4:30 PM EST / 1:30 PM PST. Details below:


    Bellevue, Washington — October 26, 2018 — T-Mobile US, Inc. (NASDAQ: TMUS) looks forward to discussing its third quarter 2018 financial and operational results on October 30, 2018 at 4:30 p.m. Eastern Time (ET). Similar to past quarters, prepared remarks will be kept to a minimum in order to provide more time for free-flowing dialogue with analysts, investors, media and consumers.

    Participants will have multiple ways to submit questions including via phone, Twitter (tweet using $TMUS) and Facebook (www.facebook.com/JohnJLegere via post comment). T-Mobile will also take questions via text and respond to some of them on the call (send a text message to 313131, enter the keyword TMUS followed by a space).

    The call will be live-streamed via the Company's Investor Relations website at http://investor.t-mobile.com.

    T-Mobile US, Inc. will issue a press release and Investor Factbook reporting its results at approximately 4:05 p.m. ET on October 30, 2018. The press release and Investor Factbook will be posted at the same time on the Company’s Investor Relations website at http://investor.t-mobile.com.

    Q3 2018 Earnings Call, Livestream and Webcast Access Information

    Access via Phone (audio only)
    Date: Tuesday, October 30, 2018
    Time: 4:30 p.m. (EDT)
    Call-in Numbers: 866-575-6534
    International: +1-786-460-7205
    Participant Passcode: 5309287

    Access via Social Media
    The @TMobileIR Twitter account will live-tweet the earnings call.
    Submit Questions via Text, Twitter or Facebook
    Text: Send a text message to 313131, enter the keyword TMUS followed by a space
    Twitter: Send a tweet to @TMobileIR or @JohnLegere using $TMUS
    Facebook: Post a comment to John Legere’s Facebook Earnings post
    Access via Webcast

    The earnings call will be broadcast live via the Company's Investor Relations website at http://investor.t-mobile.com. A replay of the earnings call will be available for two weeks starting shortly after the call concludes and can be accessed by dialing 888-203-1112 (toll free) or +1-719-457-0820 (international). The passcode required to listen to the replay is 5309287.
    by Published on 10-29-2018 05:37 PM
    1. Categories:
    2. Devices,
    3. Carriers

    Hey T-Mobile fans!

    Are you itching for your next Android upgrade? T-Mobile has you covered! T-Mobile today has introduced the long awaited OnePlus 6T for a great price of $549. Still not convinced? Well the Magenta carrier is sweetening the deal by offering $300 off with eligible trade in! A flagship phone for only $249? You read that right! Tell me more...

    This isn't "up to $300," but rather $300 off period by trading in one of the following:

    Apple: iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus
    Google: Pixel 2, Pixel 2 XL, Pixel, Pixel XL
    LG: V30, V30+, G7, V20, G6
    Motorola: Z2 Force, Z2 Play, Nexus 6
    OnePlus: 6, 5T, 5, 3, 3T, X, 2, 1
    Samsung: Galaxy S8 series, Note 8, Galaxy S7 series, Galaxy S6 series, Note 5

    As a refresher, this thing is seriously packing the goods and rounding out the top are:

    6.41 inch AMOLED display with a resolution of 2340×1080
    Snapdragon 845 processor
    8GB of RAM, and there’s
    Up to 256GB of built-in storage
    3700mAh battery
    16MP front facing camera / 20MP rear
    Android OS: PIE 9.0

    As a T-Mobile flagship it includes all the necessary LTE bands 2, 4, 5, 12, 66, and 71 plus it supports gotta have geek features like 256 QAM, 4×4 MIMO, carrier aggregation, and License Assisted Access (LAA)

    The OnePlus 6T goes on sale at 3 a.m. PT on Thursday, Nov. 1, and will be available at T-Mobile stores and on T-Mobile.com. New York City residents can purchase the phone from T-Mo's Times Square store starting Monday at 5 p.m. ET.

    T-Mobile will sell the OnePlus 6T model with 8GB of RAM and 128GB of built-in storage.

    EIP Pricing: $0 down and $24.17 per month for 24 months on EIP.
    JOD Pricing: $28 down and $24 per month for 18 months with a $120 buyout.

    With eligible trade in at this price this phone is the one to beat and settling for another mid range phone would make no sense. Who's getting one?

    Still on the fence? Check out this awesome video:

    by Published on 10-26-2018 03:13 PM
    1. Categories:
    2. News,
    3. Carriers

    Well we can't say we didn't see this coming.

    In an October 25th filing to the FCC, T-Mobile US urges the government body to strip the company of its vast spectrum holdings because Dish has no immediate plans to build much of it out. T-Mobile accused the satellite TV operator of: "warehousing spectrum."

    Not holding anything back T-Mobile claims that Dish is violating commission rules with their plan to build out an NB-IoT network by 2020 since it'd only use about 2% of their vast 95 MHz of nationwide spectrum holdings. At times the Magenta carrier also invoked his royal majesty himself by citing President Trump’s recent call to free up more spectrum for 5G. Go big or go home, right?

    According to Dish their "phase one," plan includes launching a nationwide NB-IoT network for IoT services by 2020 at the cost of $1 billion. Phase two would consist of building a nationwide 5G network to the tune of $10 billion but so far hasn't given us an estimated completion date.

    I can't say I'm surprised that T-Mobile has gone after Dish like a spurned love partner. After all Dish competed directly with T-Mobile by acquiring a large sum of 600 MHz spectrum that T-Mobile would have loved to own and Dish has also been one of the biggest critics of the proposed T-Mobile-Sprint merger.

    For more details read all 8 pages of the PDF complaint by clicking the link below:
    by Published on 10-26-2018 02:45 PM
    1. Categories:
    2. Carriers

    Seriously, it's 2018... and yet here we are, talking about a new promotion from the Big Three's third-tier carriers—that is, Chatr (Rogers), Lucky Mobile (Bell) and Public Mobile (now owned by Telus). iPhone in Canada reports that each of these carriers is offering, for a limited time, a monthly plan with a decent data bucket: 6GB plus Canada-wide talk and text for a reasonable $45 CAD per month.

    The catch? The data is throttled to 3G speeds.

    Your mileage with any of these carriers may vary. For example, full-speed 3G data on Chatr is capped at 3Mbps, yet someone I met told me he usually gets only 400Kbps. If that weren't bad enough, data availability is also artificially reduced to urban centres (though calling and texting areas are noticeably larger).

    It's almost as if The Big Three are using cheap, throttled data to compete with Freedom Mobile. Sure enough, the cheapest data + talk plan currently offered by Freedom is $50/month for 5GB, or $5 more for 1GB less. But that's not even a fair comparison, as FM's LTE speeds are exponentially faster where service is available. And thanks to the new 700MHz Extended LTE spectrum, service should be available in more places than ever.

    I'm genuinely curious to know why any HoFoer would knowingly subscribe to mobile service with such slow data. iPhone in Canada suggests that parents might get these plans for their children, but with Snapchat and whatever else kids are using these days I would imagine that they'd be in for a pretty bad experience.

    Source: iPhone in Canada

    by Published on 10-25-2018 01:46 AM
    1. Categories:
    2. Carriers

    Chalk this up as another win for the Un-carrier!

    CIRP, a white glove securities research and analysis firm to the investment community shared some new information in regards to Q3 results for the major US wireless carriers. Their analysis proved T-Mobile was the clear leader with the highest customer retention rate as well as seeing the greatest customer growth.

    The big takeway:

    T-Mobile posted the largest customer growth at 19% and 30% of those new customers came from its competitors. The Un-carrier also was able to boast the highest customer retention rate of the bunch with 85%.

    Verizon, the only other carrier to see customer growth, grew as much as 4%. Sprint posted a loss of 5% while AT&T, the 2nd largest carrier in terms of subscribers, rounded out the bunch with a loss of 6%.

    In terms to retention Verizon came in 2nd with 82%, AT&T third with 78% and Sprint with 72%.

    CIRP partner and co-founder Mike Levin made mention how the tables have turned for Verizon and AT&T who historically have been the clear leaders when it comes to growth and retention:

    “We take a quarterly view of loyalty and churn, focusing on customers who activate a phone in the quarter,” said Mike Levin, Partner and Co-Founder of CIRP. “Retention rates vary from 72% for Sprint to 85% for T-Mobile. The traditional leaders have been AT&T and Verizon, which are now in the middle with 78% and 82% retention. New customers make up the rest of the equation. T-Mobile is leading there, too, bringing in 1.5 to 2 times more new customers relative to their base than their main competitors.”

    by Published on 10-23-2018 01:45 PM
    1. Categories:
    2. Carriers

    Last time this Torontonian gave Freedom Mobile a try the one thing he couldn't get past was the issue of signal dropouts while indoors—specifically in the PATH system that snakes underground through the downtown core. But now, thanks to the deployment of some 700 MHz Band 13 spectrum acquired from Quebecor last summer, that may now no longer be an issue.

    iPhone in Canada caught an update to FM's Network and Coverage page. Here's the current state of deployment in the GTA:

    Brampton - available now in select areas, more to come soon;
    Downtown - available now in select areas, more to come soon;
    Mississauga - available now in select areas, more to come soon;
    Milton - available now in select areas, more to come soon;
    Pickering - available now in select areas, more to come soon;
    Rest of GTA - updates coming soon.

    And here are the Band 13-compatible devices (or soon to be ones) that you can currently buy from Freedom:


    Apple (coming soon)
    iPhone 8 / 8 Plus
    iPhone X
    iPhone XR
    iPhone XS / XS Max

    Pixel 3
    Pixel 3 XL

    G6 /G7 ThinQ
    Q Stylo +
    V30 ThinQ
    X Power 2 / X Power 3

    Moto E5 Play
    Moto G6 Play

    Galaxy A8
    Galaxy Note 8 / Note 9
    Galaxy S8 / S8+
    Galaxy S9 / S9+

    Xperia XA2 / XA2 Ultra
    Xperia XZ2

    If any fellow Torontonians could kindly report on their underground experience with FM's Extended Range LTE, I'd be much obliged!

    Source: Freedom Mobile via iPhone in Canada

    by Published on 10-22-2018 03:50 PM
    1. Categories:
    2. Carriers

    This past weekend marked my first-ever visit to Dwight, Ontario, for a wedding. I was equally impressed by the amazing fall colours on display and also the strong LTE signal from Virgin Mobile—and therefore, due to the magic of tower-sharing agreements, Bell, Koodo and Telus, too. The embedded speed test result above was recorded at our resort on the southernmost tip of the Port Cunnington Peninsula. I didn't get to actually test it but I did see full 4G signal strength on my Rogers WiFi hotspot as well, so I'd expect both Rogers and Fido to provide a comparable experience.

    I drove most of the way there and back (to downtown Toronto), so I wasn't able to observe signal strength en route. But I did stream music for the entire return trip, and there was zero buffering as far as I could tell. Maybe this city boy's expectations were too low, but the last time I clocked signal strength on an overland journey in Ontario was a return train trip to Ottawa in late 2014 when I was with Koodo. And I can certainly recall a dropout or two on that trip!

    In stark contrast to my positive experience I met someone at the wedding who was on Chatr. Despite that carrier being owned and operated by Rogers the service area didn't extend to anywhere near the resort, so this person had to rely on the in-house WiFi which, honestly, was pretty terrible. I can't say whether Lucky or Public Mobile are any better, but I can say with some confidence that if you're on Bell, Koodo, Telus or Virgin then you're going to be fine.

    by Published on 10-16-2018 02:01 PM
    1. Categories:
    2. Carriers

    This is the inside of an actual Bell call centre, not unlike the one where Anthony Savage used to work in Nanaimo, B.C. Savage is joining other former call centre agents in speaking out against their former employers, in advance of a CRTC public hearing on telecom sales practices in Canada.

    Savage told the CBC that he worked in the retentions department, the last stop for any customer wishing to cancel their service with Bell. He describes the carrier's metric for measuring an agent's performance as the "cost per call"—in a nutshell, any agent deemed to be too generous with discounts, bill credits or unpublished promotions sinks to the bottom of the rankings, and gets either a smaller bonus or no bonus at all.

    The net effect is that Bell agents are incentivized to do as little as possible for the customer on the other end of the line.

    What you can do:

    Savage and the CBC recommend the following tips for Bell customers:

    • Always request an email after talking to a call centre agent, and confirm that the email is consistent with what was agreed to during the call;
    • if receiving a contract by email, click through to all external links and read thoroughly;
    • if possible, make your own recordings of phone calls to Bell. (If I'm not mistaken Ontario privacy law requires only one party consent for recording phone calls...)

    For more on this, plus the similarly shady practices at Rogers, see the link immediately below.

    Source: CBC

    by Published on 10-15-2018 04:52 PM
    1. Categories:
    2. Devices,
    3. Carriers

    Verizon fans: You ever take off for the weekend and wish you could take a smaller more portable version of your smartphone with you?

    Yeah me neither.... But a hot new Cali startup named Palm has you covered for all ya'll who don't have friends in low places. This company is hoping you have room in your life, and your wallet for a new Smartphone Companion. Yes you read that right! A smartphone companion. And Verizon got dibs on it first. Yay!

    For $10 per month, you too can carry this credit card sized piece of fresh air. This device itself which so far is known as: "The Palm," will set you back $350 gives you:

    Android 8.1
    3.3-inch HD screen
    Qualcomm Snapdragon 435 processor
    3 GB of RAM
    32 GB of storage
    12-megapixel rear camera and an 8-megapixel front-facing camera
    800mAh battery
    LTE, Wi-Fi, Bluetooth and a SIM card.

    The hoped for end result is that you pair this device to your phone like any other wearable with use of Verizon's NumberShare service as a pre-requisite. It's not a replacement to your phone only a compliment. The irony is that this device is supposed to get you away from being attached to your smartphone's display by.... adding another one.

    From an industry perspective, Palm is hoping to create a new category of devices that customers will soon realize they can't live without. Verizon is watching this closely to see if customers are willng to pad thier bills and increase DARPU (Data Average Revenue per User).

    Whether or not adding another screen to your life is worth it to you is totally a personal choice. Let's us know what you think? Will you be buying this? Do you know anyone who this would work perfect for?

    For more details check out this awesome video on the gadget:

    by Published on 10-13-2018 01:03 PM
    1. Categories:
    2. Carriers

    T-Mobile readers have well known for some time that their favorite carrier offers Equipment Installment Plans that cover a 24 month period. According to a few customers they are seeing something different when they log into My T-Mobile and try to add a new line or upgrade.

    According to TMoNews Reader P Doobs, T-Mobile offered him a 36 month EIP on the Samsung Note 9 bringing the price to $24.17 per month. I logged in to my account and I was also offered the same 36 month EIP option but only for the Note 9 so far.

    Why would anyone want to be locked to a 36 month EIP in the first place? Well it allows users who want an expensive flagship device to get it at zero down with lower monthly payments. Plus you don't incurr any interest and you can always pay it off early at any time.

    What do you guys think? Do you see this option when you log on to My T-Mobile for upgrades or new lines?

    by Published on 10-10-2018 11:01 PM
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    Hey T-Mobile fans: Our hearts go out to those adversely affected by Hurricane Michael. This record breaking hurricane that barreled today through the Florida panhandle with winds clocking as high as 155 MPH took many forecasters by surprise in both its intensity and wind speed. Streets, houses and infrastructure have been torn up and we're likely to see just how vast the devastation is sometime by daylight tomorrow.

    Thankfully T-Mobile is here to help:

    Any T-Mobile customers (postpaid/prepaid) not currently on an unlimited plan will receive unlimited calling/messaging and data till further notice. PAYG talk/text prepaid plans only receive unlimited talk/text.

    Area codes included are: 850, 352, 386, 251, 334

    For those who want to donate T-Mobile has made it easy:

    • To donate $10 to the American Red Cross, text MICHAEL to 90999. The donation will be charged to your next carrier bill. Message & data rates may apply. More information can be found at: http://www.mobilegiving.org/terms-and-conditions/
    • To donate $10 to the Volunteer Florida Foundation, text DISASTER to 20222. The donation will be charged to your next T-Mobile bill. Message & data rates may apply. More information can be found at: http://www.mobilegiving.org/terms-and-conditions
    • To donate $25 to the Volunteer Florida Foundation, text DISASTER25 to 20222. The donation will be charged to your next T-Mobile bill. Message & data rates may apply. More information can be found at: http://www.mobilegiving.org/terms-and-condition

    On the network side T-Mobile is taking action to help alleviate problems now and in the future which include:

    • More permanent generators in Florida and additional infrastructure to hundreds of towers to help minimize network interruptions.
    • Engineering and rapid response teams positioned to quickly activate emergency equipment such as portable generators, fuel trucks, Cell On Wheels (COWs), Cells on Light Trucks (CoLTS), fuel and diesel trucks and other vehicles.
    • Continuously monitoring community needs to ensure we’re doing everything we can to help with preparations as well as in any aftermath of the storm.

    For those of us who are able let's do our part to help our fellow Americans!

    For safety tips and to learn more about how T-Mobile prepares for these types of disasters click here: https://www.t-mobile.com/news/t-mobi...rricane-season
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