• Carriers

    by Published on 07-12-2019 09:45 AM
    1. Categories:
    2. Carriers



    ... is currently being offered by Videotron. For a not entirely unreasonable $65/month you get:

    16 GB of data
    (described in the fine print as 9 GB + 7 GB at a permanent 100% discount)
    Unlimited Canada-wide calling
    Unlimited SMS and MMS from within Canada
    Call waiting, conference calling
    Any two of call display, call forwarding or voicemail
    Club Illico streaming video
    Stingray streaming music

    I guess that with Québec being a distinct society and all they don't really have to worry about respecting net neutrality.

    I was also under the impression that Videotron subscribers had to pay roaming fees for service outside of their home province, but if that was ever true it no longer seems to be the case. 16 GB for $65 works out to a cost per gigabyte of $4.0625, which I think is pretty great. Vive la différence!

    Source: Videotron via RFD

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 07-11-2019 01:15 PM
    1. Categories:
    2. Carriers



    For Canadians who travel frequently to the United States Rogers have added three new plans with unlimited calling and data on both sides of the border. The catchy branding is "Canada+US Rogers Infinite"; options are about as obvious:

    Infinite +10 - 10 GB of data at max speed for $95/month
    Infinite +20 - 20 GB of data at max speed for $115/month
    Infinite +50 - 50 GB of data at max speed for $145/month

    For less frequent visitors the $7/day Roam Like Home option is still available.



    Another interesting development is a new 36-month "edge" financing option for devices. You might recall that the CRTC's Wireless Code mandates service contracts of up to 24 months, but according to Rogers customers who finance their devices are technically still on month-to-month terms:

    Rogers President, Wireless Services, Brent Johnston, told the Globe and Mail, “We’ve read [the code] carefully. It’s our opinion that it’s compliant.”
    That Globe article is unfortunately behind a paywall, so see the first link below for more on this.

    Sources: iPhone in Canada, Mobile Syrup

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 07-08-2019 08:00 AM
    1. Categories:
    2. Carriers

    If you were having trouble making or receiving phone calls around dinnertime yesterday you're not alone; multiple sources are confirming a significant outage across almost all of this country's wireless providers—including Freedom Mobile. Regional carriers like MTS, SaskTel and Vidéotron seem to have been unaffected.

    The trouble started around 5pm Eastern Time and lasted until after midnight. Here's what it looked like according to Down Detector:









    As of this morning the issues seem largely resolved. I myself found out about the outage from the emergency vet clinic where my cat is currently being treated; staff there call clients with twice-daily updates about their pets, and the person I talked to said she was having a lot of trouble reaching people on the Rogers network.

    Hopefully no one reading this was inconvenienced too much by yesterday's incidents.

    Sources: Down Detector (1) (2) (3) (4) via iPhone in Canada, Mobile Syrup

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 07-05-2019 12:51 PM
    1. Categories:
    2. Commentary and Analysis,
    3. Carriers

    The Big 3 recently began offering data plans that did away with overages. Instead of charging you an absurd amount to refill ...
    by Published on 07-05-2019 10:55 AM
    1. Categories:
    2. Carriers



    Unless I'm missing something, the second-tier "youth" brands of Canada's Big Three carriers have some work to do.

    Up until a few weeks ago my understanding of the wireless racket in this country has basically been this:

    • Bell, Rogers and Telus are targeted towards families who share data;
    • Lucky, Chatr and Public are for value-conscious users who are okay with 3G data speeds;
    • Virgin, Fido and Koodo are for younger, status-driven users who want the latest and greatest from Apple or Samsung but can't afford to buy those devices outright.

    The introduction of new plans and device subsidies by Bell, Rogers and Telus has suddenly made the second-tier carriers look uncharacteristically uncompetitive. For example, Fido, Koodo and Virgin now have $75/10GB BYOD plans to match those of their first-tier counterparts. But the data on these plans is neither shareable nor "unlimited"—so why would any BYOD user choose Fido, Koodo or Virgin over Rogers, Telus or Bell?

    As for device subsidies, both Rogers and Telus are now offering payment plans with $0 upfront costs to the user. The youth brands have some devices available with zero money down, but not all—and critically not the typical status symbols like the iPhone XS and XS Max.

    I'm finding myself somewhat perplexed as to what the big draw is going to be for Fido, Koodo and Virgin going forward. I suppose it could be the additional perks, like Fido's XTRAs or Virgin's Member Benefits. But at the moment Koodo doesn't seem to be offering much in that department beyond referral credits.

    Either some big changes are in the works or I'm just not getting the current value proposition of these brands in relation to their bigger siblings. Anyone care to enlighten me on this?

    Image source: Daily Kos

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 07-04-2019 01:50 PM
    1. Categories:
    2. Carriers



    Mobile Syrup reports that current BCE CEO George Cope will retire in January, 2020. His successor will be this man, Mirko Bibic. At some point Mr. Cope's legacy may or may not warrant a separate post, but Mr. Bibic's prior history as a mouthpiece for Bell most certainly does.

    Here's Mirko on net neutrality:

    It is a “preposterous” idea that Canadians should have the right to see all the TV content they want on their cellphones or tablets no matter which wireless provider they choose, BCE Inc. says.
    The original source has since gone dark, but the breadcrumbs leading to this infamous 2011 soundbite remain. And it was Bibic who said it.

    2011 was also the year that Bell floated the idea of usage-based billing for broadband Internet service here in Canada. Here's Bibic squaring off against George Burger and others on TVO's The Agenda—the good stuff starts at about 14 minutes in:



    If you're unsure of who won the day you can see threads from DSLReports here and reddit here. The important thing is that the spectre of UBB never came to pass—quite the opposite, in fact, as even Bell Mobility is offering unlimited (albeit throttled) mobile Internet to its customers today.

    As for Mr. Bibic himself, it's going to be a challenge for me to believe a single thing he says.

    Sources: DSLReports, Mobile Syrup, reddit (1) (2), Wikipedia

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 07-03-2019 01:30 PM
    1. Categories:
    2. Carriers



    A few weeks ago when Canada's Big Three suddenly started offering 10GB "unlimited" BYOD plans, Telus set itself apart by throttling additional data at a higher bit-rate than Bell and Rogers—512kbps versus 256. While I personally am of the opinion that EDGE data speeds are flat-out unacceptable in 2019, it seems to have been enough of a differentiator for many to go with Telus.

    Good news for those people: as of today, Telus is making improvements to all of their BYOD plans.

    First leaked to Mobile Syrup this morning, the rates are now live, and are branded Peace of Mind Plans. Rates are as they were before:

    Peace of Mind: $75/month for 10GB
    Peace of Mind Plus: $95/month for 20GB
    Peace of Mind Ultra: $125/month for 50GB

    The new perk is a family discount, offering per-user savings as follows:

    $5 per line per month for 2 lines
    $10 per line per month for 3 lines
    $15 per line per month for 4 to 9 lines

    And this family discount also applies to three new Simple Share Plans with (you guessed it) shareable data:

    Simple Share 10: $75/month for 10GB
    Simple Share 20: $95/month for 20GB
    Simple Share 50: $125/month for 50GB

    The data isn't capped, and overages will cost the usual (and egregious) $100/GB, but you can at least pool your household data into a bigger monthly bucket and redistribute it however you see fit.

    More on these new plans at the links immediately below.

    Source: Telus via Mobile Syrup

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 06-27-2019 12:55 PM
    1. Categories:
    2. Carriers



    Mobile Syrup reports this week that the cost of entry for mobile service from Bell Canada will soon be $40. We can almost certainly expect Rogers and Telus to follow their lead. It's worth noting that this fee has almost tripled in the past two years:

    July 6th, 2017 - Bell raises their connection fee from $15 to $25
    April 19th, 2018 - Bell raises fee from $25 to $30
    October 3rd, 2018 - Bell raises fee from $30 to $35
    July 4th, 2019 - Bell raises fee from $35 to $40

    But hey, free SIM card!

    According to the source the fee is "a one-time cost associated with adding a new phone number to Bell’s network." But the cynic in me thinks that it's a deliberate move to discourage hopping back and forth between providers and BYOD promos like the ones happening now.

    Source: Mobile Syrup

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 06-26-2019 10:40 AM
    1. Categories:
    2. Carriers



    The London Free Press reports that Rogers is in talks with city hall to conduct what I believe would be the first public test of 5G wireless services in Canada. If approved, the two-year pilot project would see a total of 31 new cell sites installed on light posts and traffic signals across three locations:

    The commercial plaza at Fanshawe Park and Hyde Park Roads;
    Western University campus;
    Downtown around Budweiser Gardens and Dundas Place.

    The pilot project was up for a vote at the June 25th council meeting:

    Bill No. 235: A by-law to approve the “Pilot Municipal Small Cell Licence Agreement” with Rogers Communications Canada Inc.; and to authorize the Mayor and the City Clerk to execute the Agreement. (2.6/14/CSC)
    But I'm unable to confirm whether or not the bill was passed. Can any Londoners help me out on this?

    Source: London Free Press via iPhone in Canada, Mobile Syrup

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 06-25-2019 03:00 PM
    1. Categories:
    2. Carriers



    ... Or at least the first carrier-branded handset that can access it. That handset is Samsung's S10 5G which, without a payment plan, will set you back the princely sum of $1,299 USD. And that's not the only gotcha; from The Verge:

    T-Mobile confirmed to The Verge that the S10 5G will only support mmWave spectrum. It won’t be forward-compatible with the carrier’s planned low- and mid-band frequencies, which is the next phase of its 5G service that will widen its reach to more people.

    The S10 5G is a phone for the state of 5G now, not the future. This isn’t a reason not to buy the phone, but it’s something you should know before plopping down a bunch of cash.
    Here are the six markets where T-Mo's millimeter wave network is already live:

    Atlanta
    Cleveland
    Dallas
    Las Vegas
    Los Angeles
    New York

    From the coverage maps of these cities you can see that 5G availability is extremely limited and, according to The Verge, will only reliably work outdoors.

    Sources: T-Mobile (1) (2) via The Verge

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 06-24-2019 02:55 PM
    1. Categories:
    2. Carriers



    A helpful redditor over on r/Telus uploaded this side-by-side comparison of some common phone activities at speeds throttled to either 256 or 512 kilobites per second. This was presumably to demonstrate how much faster photos and other rich media assets load at the faster throughput.

    Me? I think that in 2019 both are equally unusable. And that's why I chose to upgrade my Big Three data plan to a "limited" monthly bucket of 15GB.

    Don't get me wrong, I am as appalled as any other Canadian by the egregious fees that Bell, Rogers and Telus (plus the rest) charge for exceeding your monthly data allotment. It's just that, for my habits, 5 extra gigabytes per billing cycle is a lot more useful than unlimited throttled data. Depending on the month it works out to about half a gigabyte per day, a decent amount of headroom which also makes me less reliant on sketchy WiFi networks and even allows me to tether from a computer in case of a short outage from my ISP.

    Again, I'm not telling anyone what to do here, only asking that you give some extra thought to your own needs before committing to either 10GB plus throttling or 15GB without. The 15GB option is no longer being advertised but still available from both Bell and Telus, as of last Friday anyway.

    And if you wanted some additional perspective on this, here's some wisdom from Red Flag Deals:

    The best deal wildly available in the past year was the $60/10GB deal. Now you can pay $15 more to get dial up speeds beyond that. You're effectively prepaying your overage charges at a user experience comparable to the mid 2000s.
    Sources: RFD, r/Telus

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 06-18-2019 03:25 PM
    1. Categories:
    2. Carriers



    As we're now in the second week of a new round of data deals from Canada's Big Three carriers, I thought I'd take the opportunity to post some new developments from the last four days. All sources here are from iPhone in Canada, but you can find the same information on Mobile Syrup if you prefer.

    First, Virgin Mobile apparently has a new retention plan offering 10GB for $56/month. Your mileage may vary—that is, you'll have to wait on hold to get through to Virgin's loyalty department just to see if they'll even offer it to you.

    Next, Koodo is offering some customers 15GB for $75/month on a Tab Medium plan (a separate device subsidy). This offer is by invitation only; login to your Koodo account to see if you're eligible.

    And finally, as of this morning Telus is now matching Rogers and Bell with their own identical $75 "unlimited" plan (throttled after 10GB). That's great news, but... in adding this plan they seem to have removed their previous deal, the one with an extra 5GB/month for two years. I discovered this at my local Telus store when I tried to activate two lines for my girlfriend and I on the 15GB promo plan.

    So now I'm left wondering whether I should wait for Telus to reintroduce 15GB for $75 and make it permanent, or activate with Bell before they follow Telus and take their 15GB/month option off the table.

    Sources: iPhone in Canada (1) (2) (3)

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 06-13-2019 02:00 PM
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    2. Carriers



    Summer price war, anyone?

    If you can afford to shell out $75/month, The Big Three are each offering unusually big data buckets for their new BYOD plans. As per iPhone in Canada (see specific links below), here's how it went down:

    Yesterday Rogers announced a trio of Infinite plans (now live), the cheapest of which gives you 10 GB of full speed data for $75/month. After 10 GB you can still use data but will be throttled to 256 kbps.

    Then, also yesterday, Telus announced a $75/month BYOD plan with a 15 GB data bucket... but only for two years—after that you'll be back down to 10. That plan is also now live.

    Finally, as of this morning Bell too is now offering a $75/month "unlimited data" plan, similarly throttled after 10 GB. And it's live here.

    I'm personally intrigued by the Telus offering, as its effective data rate is $5/GB and gives the user upwards of 500 MB daily, even if only for 24 months. I'm currently paying Virgin $75/month for 10 GB, which until today I thought was a pretty good deal.

    What do you think of these new plans. Are they available in your part of the country?

    Sources: iPhone in Canada (1) (2) (3)

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    Andrew Currie has been blogging about mobile phones since 2001, smartphones (depending on how you define them) since 2002 and smartwatches since 2014.
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    by Published on 06-05-2019 02:30 PM
    1. Categories:
    2. Carriers



    Apologies if that title sounds clickbait-y; for context here's the full quote from CTV News:

    China's Ambassador to Canada Lu Shaye says national security concerns about Chinese tech giant Huawei are "unfounded" and "baseless," pushing for Canada to decide for itself whether to go ahead with including Huawei in its core advanced 5G network.

    "Canada is independent country, and you have institutions very competent to evaluate this problem," Lu told CTV.

    He added that several "important, major countries" in the world have taken the "right, correct position" on this problem.
    Though the interview was conducted in English, there might still be a translation issue with the odd use of the word 'correct'. As for competent institutions able to evaluate potential security risks Mr. Lu definitely has a point. Even an advanced 5G network is still fundamentally just a bunch of connected computers; auditing such a system can and should be done regularly, regardless of who provides the equipment.

    As of this writing Ottawa has yet to make a formal decision on Huawei and 5G, and there are still plenty of Huawei smartphone ads here in downtown Toronto.

    Source: CTV News via Mobile Syrup
    Image source: Globe and Mail (paywalled)

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    by Published on 05-31-2019 08:30 AM
    1. Categories:
    2. Carriers



    There's one more thing that I forgot to share from my trip to Japan last month: this Speedtest.net result from Air Canada's in-flight WiFi. Though the numbers aren't great it was perfectly usable for WhatsApp messaging and background photo uploads. Of course, there's a bit more to the story than that.

    Our final leg from Vancouver to Toronto was on AC104, a Boeing 777-333ER (call sign C-FKAU for any hardcore avgeeks reading this) and was my first experience using mobile Internet in the sky. I wouldn't normally pay for the privilege, but thanks to a credit card perk I had a bunch of credits from Gogo. Something worth noting is that you can connect two devices simultaneously from the same Gogo login—you'll just use up two credits when you do.

    So that's the good news. The bad news was that the in-flight WiFi—which seemed to be a recent upgrade to this particular aircraft—wreaked havoc on the IFE. The movie I was watching had several buffering issues, with the screen freezing up altogether for several seconds at a time. Even worse was this:



    Shortly after takeoff I tried to capture an airborne shot of downtown Vancouver, but the photo was ruined by the banding you see above. I've seen something similar in YouTube videos, where the frequency of cabin lighting doesn't match the frame rate of video capture, but have never seen the issue with a still photo until now. I can't help but think it was due to the in-flight WiFi—OnePlus cameras are bad, but not this bad.

    Hopefully Air Canada will have this sorted out and give you a better experience when you're ready to fly with them!

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    by Published on 05-27-2019 04:25 PM
    1. Categories:
    2. Carriers



    The New York Times brought a fresh perspective to the Huawei mess this past weekend, with a feature about how rural farmers—already in danger from escalating trade tensions—now stand to get even worse wireless service than they currently have. From the source:

    Nowhere will the changes be felt more acutely than in rural America, where wireless service is spotty despite years-long government efforts to improve coverage. They also add to the economic uncertainty created by the White House’s trade war with China. Farmers are fearful of an extended hit to their exports.

    Huawei is essential for many wireless carriers that serve sprawling, sparsely populated regions because its gear for transmitting cell signals often costs far less than other options.
    The example cited in the Times story is Nemont Wireless, which relies on Huawei gear to bring 4G service to northeast Montana. Nemont is a part of the Rural Wireless Association, an organization which told the Times it would cost upwards of $1 billion USD for its 55 member carriers to divest themselves of equipment from Huawei and ZTE.

    Source: The New York Times

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    by Published on 05-17-2019 02:00 PM
    1. Categories:
    2. Carriers



    Yesterday Canada's Competition Bureau released its 51-page submission to the CRTC, in advance of the latter's 2020 review of mobile wireless services in this country. You can read the press release here and download a PDF of report here. Spoiler alert: there's nothing in either that we didn't already know, but we can at least take some comfort that a government body is backing up what we've already figured out.

    The submission goes into some detail about the wildly varying cost of service in different provinces. From Page 10 of the report:

    As of April 15, 2019, the average cost of a 10GB plan sold by the national wireless carriers' main brands in Saskatchewan was $66.67, while the average cost in New Brunswick was $108.33. However, according to 2018 network quality data collected by PCMag, network quality in Saskatchewan is better than network quality in New Brunswick.
    Thumbs-up to The Bureau for recognizing 10GB as a decent monthly data bucket. Anyhoo, the obvious reason for this disparity in cost is the presence of a strong regional carrier, in this case the prairie operator SaskTel.

    One way to kick-start competition is to allow mobile virtual network operators; in a separate filing TekSavvy has expressed their strong desire to be an MVNO. As for our incumbent carriers, Bell's solution for cheaper rates is longer service contracts—to further subsidize ultra-premium hardware, as was common practice before 2013's Wireless Code. In answer to that, iPhone in Canada has perhaps the best advice for wireless subscribers:

    If you want to lower your cellphone bill, buy a phone outright and avoid contracts. Get onto a monthly bring-your-own-device (BYOD) plan and just keep jumping from carrier to carrier, as new promotional plans pop up throughout the year.
    Preach, brother!

    Source: Newswire via iPhone in Canada

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    by Published on 04-30-2019 03:25 PM
    1. Categories:
    2. Carriers

    My history with JCR goes way back to 2001, when I rented my first keitai for my first-ever visit to Japan. Come to think of it, my first-ever experience with LTE was with a WiFi hotspot also rented from JCR. As the girlfriend and I have come to realize, however, one big drawback with such things is that both parties have to stay within range of the device—that is if they ever want to meet up after a solo side adventure. The solution, especially for our dual-SIM OnePlus phones, was separate data SIMs for each of us. JCR has been renting these for some time now, but this was my first experience using them.

    And the experience was generally very good.



    We chose two 7GB packages for our 14-day visit. With taxes our total charge came out to $170.64 USD / $228.67 CAD, charged to my credit card a few days before we set out.

    When we arrived at our first hotel an oversized package was already waiting for us, containing the two nano SIM cards, a SIM ejector tool, lots of paper instructions, and a return mailer. It's a bit unfortunate that prepaid disposable SIMs aren't available, like in Hong Kong and Taiwan.

    Since JCR products use the DoCoMo network, set up was a breeze—or at least, half a breeze. One of the cards connected to the network right away and the other didn't at all. I managed to email support before passing out from our overseas flight and connection, and by the following morning the issue (on their end) was resolved. Both SIMs worked perfectly for the remainder of our trip.

    Here are the results of some random speed tests in Sapporo and Tokyo:



    For me on the Bell/Telus 4G network in downtown Toronto these numbers aren't actually that impressive—that is, until I recall the seemingly endless sea of people accessing the network at all hours of the day and night.

    Ending the rental was as easy as putting our SIMs in their prepaid mailer and handing that to hotel staff when we checked out. If you need to be connected for the ride to the airport you could also post your return package there.

    Over the years JCR has been quite dependable for me, so I'm willing to brush off the technical issue with the one SIM as a one-time blip. If you're interested you can rent your own data SIM from JCR right here.

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    by Published on 04-04-2019 01:55 PM
    1. Categories:
    2. Carriers



    It looks like South Korea is the first country to see a wide release of 5G. According to Reuters, the services went live at 23:00 local time yesterday:

    On Wednesday, SK Telecom showed off K-pop stars and an Olympic gold medalist as its first 5G customers.

    Smaller rival KT Corp said it will offer cheaper 5G plans than its LTE service, with unlimited data and four-year installments to buy 5G devices.

    Samsung was the first to unwrap a 5G phone in February when it unveiled the Galaxy S10 5G, putting the world’s top smartphone maker by volume in pole position in the 5G race, some analysts say.

    LG Electronics Inc plans to release its 5G smartphone in South Korea later this month.
    So how fast is it? Someone on reddit reports that in the city of Busan you can get 5G broadband Internet with speeds of up to 10 Gbps for the equivalent of $88 USD per month.

    As for security concerns, only one South Korean carrier, LG's Uplus, uses Huawei equipment; the country's largest, SK Telecom, claims to have additional measures in place that keeps its network from being hacked.

    I might have to schedule a trip over there soon—for research only, of course.

    Source: Reuters via reddit

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    by Published on 03-18-2019 02:45 PM
    1. Categories:
    2. Carriers



    First, the good news: an 8-year-old-boy who was abducted last Friday was found unharmed the next morning. More on that story herethis story, however, is about Canada's rather contentious alert system.

    As CityNews Vancouver reports, there was no shortage of complaints about the alerts on social media, some more legitimate than others. Many of the complaints centered on the loud alarm that accompanied the alert; an easy fix for that would be to put your phone on silent before you go to bed (or whenever you don't want to be disturbed), but that's not always possible—for myself it was only a few years ago when I needed my phone ringer on full volume during the night in case there was an emergency with an ailing family member.

    An interesting alternative to our current emergency alert system was posted by a redditor on the thread where I found the source:

    When I lived in the States before moving up here, their method of Amber Alert was pretty simple: a text message. The tone was the same one your phone was set to for an SMS message (and it didn't charge you if you didn't have SMS allowance), it had all of the vital information, and guess what? It worked.
    This arguably more elegant solution has since been "upgraded" to an alert system similar to ours, one which famously (and erroneously) warned Hawaiians of an incoming missile strike last year.

    Sources: @CstSmith, CBC, CityNews Vancouver via reddit, The Verge

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