• Air Canada is Spying on You

    Ditto for Abercrombie & Fitch, Hotels.com and Singapore Airlines. All of these apps—on both Android and iOS as far as I can tell—use a customer experience analytics firm called Glassbox. Here's how they themselves describe their own tech:

    Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox.
    The obvious security risk here is that each of the apps in question holds sensitive user information, not only email and physical addresses but credit card numbers as well. Glassbox gives app developers tools to mask this data (quite literally, with black boxes) but guess what? They don't always work. Check out this screencast from The App Analyst:

    Since the story broke, Air Canada reached out to TechCrunch with this official statement:

    “Air Canada uses customer provided information to ensure we can support their travel needs and to ensure we can resolve any issues that may affect their trips [...] This includes user information entered in, and collected on, the Air Canada mobile app. However, Air Canada does not—and cannot—capture phone screens outside of the Air Canada app.”
    Way to miss the point there, AC.

    Apple too, has responded to the situation, threatening immediate action for any app recording screens without explicit user consent. Nothing from Google yet...

    Sources: TechCrunch (1) (2) via The App Analyst

    This article was originally published in forum thread: Air Canada is Spying on You started by acurrie View original post