• Samsung & Freedom Mobile Fail Real-World 911 Test



    A Windsor, Ontario couple are recovering from a scary experience with Freedom Mobile and their Samsung phones. Kelly Smith observed her partner displaying acute symptoms of a heart attack, and was unable to call for an ambulance from either of their two phones—a Samsung Galaxy A5 and A8.

    She was eventually able to get through, and her partner is currently recovering in a local hospital. About a week later Freedom sent Ms. Smith the text you see above.

    The CRTC has looked in to the issue, and believes it to be specific to the Freedom-branded A5. As the text says, it was likely due to a faulty software update. A technician from Samsung visited to couple to examine their devices; after that came a phone call from a Samsung Canada executive, offering complimentary replacements.

    Since then there has apparently been another software update for the A5, this one promising better 911 performance over LTE. Has anyone here received that update, or the text message from Freedom?

    Source: CBC

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    This article was originally published in forum thread: Samsung & Freedom Mobile Fail Real-World 911 Test started by acurrie View original post